HELP & PRODUCT INFORMATION
Frequently asked questions.
Clear answers about products, customization, quality, ordering and cooperation.
What products do you specialize in?
We specialize in instant hot water dispensers and small home appliances, providing innovative solutions for home, office, hotel, and commercial applications.
Do you provide OEM and ODM services?
Yes. We offer complete OEM and ODM solutions, including product design, logo customization, color customization, packaging design, and function upgrades to meet different market requirements.
What is the minimum order quantity (MOQ)?
Our MOQ depends on the product model and customization requirements. We support flexible cooperation for different customers, including startups, distributors, and established brands.
How fast can the instant hot water dispenser heat water?
Our instant hot water dispensers adopt advanced thick-film heating technology, which can provide hot water within seconds, eliminating the need to wait for traditional boiling.
What temperature settings are available?
The temperature can be adjusted according to different drinking needs, usually ranging from 25°C to 100°C, suitable for coffee, tea, baby formula, and daily drinking.
Can I customize the appearance and functions of the product?
Yes. We can customize product appearance, colors, materials, control panels, water tank capacity, filtration systems, and other functions according to your market positioning.
What certifications do your products have?
Our products can be manufactured according to international standards and can support certifications such as CE, CB, RoHS, and other market-specific requirements.
How do you ensure product quality?
We have a strict quality control system covering incoming material inspection, production line testing, aging tests, and final inspection before shipment to ensure stable product performance.
Can you provide product samples before bulk orders?
Yes. We can provide samples for quality evaluation and market testing before placing a bulk order.
What is your production capacity?
Our factory has professional production lines and experienced teams to support stable mass production and large-volume orders.
What is the lead time for production?
The production time depends on order quantity and customization requirements. Generally, standard products can be delivered faster, while customized projects require additional time for development and approval.
Do you provide packaging customization?
Yes. We provide customized packaging solutions, including color boxes, user manuals, labels, and other marketing materials.
Can you help with new product development?
Yes. Our engineering team can work with customers from concept design to prototype development and mass production.
What makes your instant hot water dispensers different from traditional water heaters?
Unlike traditional water heaters that require continuous heating and storage, our instant hot water dispensers provide fresh hot water on demand, saving energy, reducing waiting time, and improving user convenience.
Do you support overseas distributors and brand partners?
Yes. We welcome cooperation with global distributors, retailers, and brands, providing competitive pricing, reliable supply, and long-term partnership support.
How can I start cooperation with your company?
Simply contact us with your requirements, target market, and expected order quantity. Our team will provide suitable product recommendations and customized solutions.